Digital Era Governance

Digital-era Governance (DEG) can have uniquely positive outcomes for social problem--solving by making governance simpler for citizens and for policy-makers. By replacing the dying 'New Public Management' themes with DEG's reintegration, needs-based holism and digitalisation trends, governments facing spending cuts can work with citizens and third sector organisations to co-produce and co-create better services.

Blog Post
2012

ukgov2-620.png

We have collected and visualized a pilot crawl of UK Central Government websites in late 2011, showing all hyperlinks between central departments and the size of departmental web sites. This work was funded by the ESRC Internet, Public Policy and Political Science project and the JISC-funded InteractiveVis project. The UK government digital landscape is set for some major changes with the replacement of the direct.gov portal with the new gov.uk portal --- it will be interesting to see the difference in network configuration when we carry out the crawl again later this year.

Blog Post
2012

The Government on the Web team is pleased to announce the publication of Government and IT—"a recipe for rip-offs": Time for a new approach: Further Report by the House of Commons Public Administration Select Committee. The report incorporates the Government's response to the Committee's Twelfth Report of 2010-12 of the same name and includes comments from Professor Helen Margetts, Oxford Internet Institute, and Professor Patrick Dunleavy and Jane Tinkler, LSE Public Policy Group.

Project
2011

We are currently engaged in a three-year research programme on The Internet, Public Policy and Political Science: Collective Action, Governance and Citizen-Government Interactions in the Digital Era, which started 1st April 2011.

More information about this project is available in the OII press release, and project description page.

Blog Post
2011

We will begin a new three-year research programme on The Internet, Public Policy and Political Science: Collective Action, Governance and Citizen-Government Interactions in the Digital Era starting 1st April.

More information about this project is available in the OII press release, and project description page.

Publication
Paper
2007

Economists studying commercial activity on-line argue that the most significant difference between on-line and off-line commerce is the ability of firms to ‘know who your customers are and treat them differently’ (Vulkan 2006), customizing prices and offerings. This difference comes from the huge amount of data generated by on-line transactions, in terms of historical records, usage statistics and real-time data. Yet in political life, governmental organizations and political parties have been far slower to use such data to improve their service offerings and devise innovative policy interventions, such as differential pricing and personalized information provision.

Publication
Report
2007

logo-National Audit Office

A new report on the state of UK government on the internet has been published by the UK National Audit Office on 13 July 2007, based on research by a team from the Oxford Internet Institute
(University of Oxford) and the LSE Public Policy Group (London School of Economics and Political Science).

Project
2007

logo-european commission

Overcoming obstacles to improving European Public Services is a three year project funded by the European Commission and led by the Oxford Internet Institute, Oxford University. The research is identifying and exploring the barriers to eGovernment services and their legal foundations; and will propose legal and organizational solutions to overcome such obstacles.

Publication
Paper
2006

by Tobias Escher (UCL School of Public Policy), Helen Margetts (UCL and Oxford Internet Institute),
Ingemar J. Cox (UCL Computer Science) and Vaclav Petricek (UCL Computer Science)

This paper has been presented at the Annual Meeting of the American Political Science Association (APSA) in Philadelphia (31. August - 4. September 2006).

Publication
Paper
2006

by Vaclav Petricek (UCL Computer Science), Tobias Escher (UCL School of Public Policy),
Ingemar J. Cox (UCL Computer Science) and Helen Margetts (UCL and Oxford Internet Institute)

This paper has been presented at the E-Applications Track of the 15th International World Wide Web Conference in Edinburgh (23rd - 26th May 2006) and is also being published in the conference proceedings.

Publication
Paper
2004

by Patrick Dunleavy (LSE), Helen Margetts (UCL and Oxford Internet Institute), Simon Bastow (LSE), and Jane Tinkler (LSE)

Paper presented at the Annual American Political Science Association conference, Chicago 1st September 2004. Panel 25-2 'Digital Policy Issues: Inequality, E-government', 4th Sept.

Publication
Paper
2003

by Helen Margetts and Hala Yared - an academic enquiry commissioned from the School of Public Policy from the UK National Audit Office - was published on 20th November 2003, to accompany the NAO report Transforming the performance of HM Customs and Excise through Electronic Service Delivery

The full report is available at the National Audit Office's website.

Publication
Paper
2003

This paper explores the extent and character of electronic government initiatives in seven countries: Japan, the UK, the US, Canada, Australia, New Zealand and the Netherlands.

Publication
Paper
2003

E-government and Policy Innovation in Seven Liberal Democracies by Professor Patrick Dunleavy (LSE and ANU), Professor Helen Margetts (UCL), Simon Bastow (UCL), Jane Tinkler (LSE).

Publication
Report
2002

This report gives the detailed evidence from censuses of central and local government Web sites, the full survey questionnaires and commentary to back up the Government on the Web II report, 2002.

Publication
Paper
2002

by Professor Helen Margetts (UCL) and Professor Patrick Dunleavy (LSE)

Published by the National Audit Office 4th April 2002 (HC 704-III) in conjunction with the Value for Money report 'Better Public Services Through E-Government' (HC 704) www.nao.gov.uk/publications/nao_reports/index.htm

Publication
Report
2002

logo-National Audit Office

The UK's National Audit Office (NAO) commissioned us to produce this report, which surveys progress in implementing e-government in central and local government in the UK. It was published on 25th April 2002 and focuses on change since our first report below.

The study team for this report was Professor Patrick Dunleavy (LSE), Professor Helen Margetts (UCL), Simon Bastow (LSE and UCL), Ruth Callaghan (LSE) and
Hala Yared (UCL).

Publication
Paper
2001

by Professor Patrick Dunleavy (LSE and ANU), Professor Helen Margetts (UCL), Simon Bastow (UCL), Jane Tinkler (LSE), and Hala Yared (UCL)

Paper presented at the Annual Conference of the American Political Science Association 2001, 28 August -1 September, Hilton Hotel, San Francisco, US

Publication
Paper
2000

by Professor Patrick Dunleavy (LSE) and Professor Helen Margetts (UCL)

Paper presented at the Annual Conference of the American Political Science Association 2000, 4th September, Omni Shoreham Hotel, Washington, US

Publication
Paper
2000

by Professor Patrick Dunleavy (LSE), Professor Helen Margetts (UCL), Simon Bastow (UCL), and Jane Tinkler (LSE)

Paper presented at the Annual Conference of the Political Studies Association 2000, 10-13 April, London School of Economics and Political Science, London, UK

Publication
Report
1999

logo-National Audit Office

This report is the precursor to the 2002 study, published in December 1999. It was also commissioned by the NAO and was the first ever comprehensive analysis of e-government in the UK.

The study team for this report was Professor Patrick Dunleavy LSE), Professor Helen Margetts (UCL), Steve John (LSE) and Don McCarthy (LSE).

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