Citizen-Government Interactions

Citizen-Government Interactions in the digital era refers to government's place in social and informational networks--what we call the 'nodality' of contemporary government. But what is the structure of 'government on the web' and how do citizens experience government on-line? The internet has revolutionised the ability of private sector firms to understand their customers and treat them differently. Yet in political life, governmental organizations and political parties have been far slower to use such data to improve their service offerings and devise innovative policy interventions.

Publication
Article
2013

Collective action taking place on Internet platforms leaves a digital imprint which may be harvested to better understand the dynamics of mobilization. This ‘big data’ offers social science researchers the potential for new forms of analysis, using real-time transactional data based on entire populations, rather than sample-based surveys of what people think they did or might do. This paper uses a big data approach to track the growth of about 20,000 petitions to the UK Government over two years, analyzing the rate of growth and the outreach mechanism.

Publication
Article
2013

Now that so much of collective action takes place online, web-generated data can further understanding of the mechanics of Internet-based mobilisation. This trace data offers social science researchers the potential for new forms of analysis, using real-time transactional data based on entire populations, rather than sample-based surveys of what people think they did or might do. This paper uses a `big data' approach to track the growth of over 8,000 petitions to the UK Government on the No.

Blog Post
2012

ukgov2-620.png

We have collected and visualized a pilot crawl of UK Central Government websites in late 2011, showing all hyperlinks between central departments and the size of departmental web sites. This work was funded by the ESRC Internet, Public Policy and Political Science project and the JISC-funded InteractiveVis project. The UK government digital landscape is set for some major changes with the replacement of the direct.gov portal with the new gov.uk portal --- it will be interesting to see the difference in network configuration when we carry out the crawl again later this year.

Publication
Paper
2012

Now that so much of collective action takes place online, web-generated data can further understanding of the mechanics of Internet-based mobilization. This 'big data' offers social science researchers the potential for new forms of analysis, using real-time transactional data based on entire populations, rather than sample-based surveys of what people think they did or might do. This paper uses a 'big data' approach to track the growth of over 8,000 petitions to the UK Government on the No.

Project
2011

We are currently engaged in a three-year research programme on The Internet, Public Policy and Political Science: Collective Action, Governance and Citizen-Government Interactions in the Digital Era, which started 1st April 2011.

More information about this project is available in the OII press release, and project description page.

Blog Post
2011

We will begin a new three-year research programme on The Internet, Public Policy and Political Science: Collective Action, Governance and Citizen-Government Interactions in the Digital Era starting 1st April.

More information about this project is available in the OII press release, and project description page.

Project
2010

The Study on User Expectations of a Life Events Approach for Designing e-Government Services project for the European Commission investigated the new government landscape online and how eGovernment expectations among citizens and eGovernment services have changed. Project partners included: Deloitte, the Oxford Internet Institute, and Dear Media.

Publication
Report
2009

On 7 May 2009 the National Audit Office (NAO) has published a report on information exchange in benefits delivery: Department for Work and Pensions: Communicating with Customers, produced by a joint OII-LSE research team led by Professors Helen Margetts (OII) and Patrick Dunleavy (LSE).

Project
2008

This UCL-based project forms part of the Communications Research Network
(CRN), a Knowledge Integration Community funded by the Cambridge-MIT
Institute
and co-funded by British Telecom. It brings together researchers from Cambridge University, MIT and University College
London – economists, public policy experts, management analysts, engineers and computer scientists – who together provide a uniquely

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