Citizen Redress: What citizens can do if things go wrong with public services
Type:
Report
Date:
Mar 2005
Citation:
Dunleavy, P., Margetts, H., Loughlin, M., Bastow, S., Tinkler, J., Pearce, O., & Bartholomeou, P. (2005) Citizen Redress: What citizens can do if things go wrong with public services. National Audit Office Report by the Comptroller and Auditor General, HC 21 Session 2004-2005, 9 March.
We were commissioned by the UK National Audit Office to produce a value for money report on the range and scale of redress options for citizens when things go wrong with public services. This report looks at redress across government as a whole, and covers the handling of administrative complaints, appeals, tribunals, Ombudsmen services, and compensation arrangements.
To view the contents of Citizen Redress, please use the links below:
| Attachment | Size |
|---|---|
| Full Report | 1.53 MB |
| Executive Summary | 213.41 KB |
| Website Survey and Results | 315.81 KB |
| Focus Group Report | 229.01 KB |
| Mystery Shopper Exercise | 164.58 KB |
| National press coverage of Citizen Redress from 9 March 2005 | 37.14 KB |
- Research Themes:
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