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Difficult Forms
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We were commissioned by the UK National Audit Office to produce a value for money report looking at the design and ease of use of government administrative forms that are commonly filled in by citizens. Full report can be downloaded here plus supplementary material from focus groups and a government-wide census of forms.
Guidance and tips for people working in government departments and public sector agencies with responsibility for forms filled in by customers or citizens, see file below:
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To view the contents of the Difficult Forms report, please use the links below:
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